Our Address:
Helga May
33 Burrows Street, 3112
Tauranga. New Zealand
Helga May Customer Support
Is available between 10am to 2pm, Monday to Friday (NZ time zone) Sorry we are closed weekends. We will reply to your email on Monday.
Phone: +64226070585
Email us your question below
F.A.Q
Q: What is your exchange process?
A: We’ll email you a free return courier label for your return, and once we’ve received your item back, we’ll send out your replacement — free of charge or issue you a store credit (that never expires) This is for New Zealand customers. Australia is a little different.
You can read our full exchange/return policy (click here)
Q: I don't see your latest drop on here?
A: New styles are released exclusively to our wonderful stockists —30 days ahead of us. Some styles will also not be listed on our website, if they sell out during a wholesale drop they will only be available via your local stockists. For the latest pieces, please visit your local Helga May stockist — they’ll be happy to help you out!
Q: How do we tell that you are the real Helga May website and not a copy as there has been lot of scams lately? Also why are you not using the .co.nz domain name if you are a New Zealand company?
A: We understand that you have to be careful these days. Google, "Helga May Tauranga" and that will bring up our google profile. Note the physical addresses matches up with what we have listed on our website. You can read our google reviews, which are years old and that the Google profile links to this website at at Helgamay.com/
You can also view our facebook page. https://www.facebook.com/helgamayfashion. Its many years old and links to this website as well.
We feel using .com has more of a international brand image and since we sell to Australia, New Zealand, U.K, USA and Sweden. The .com was better suited to our needs. All orders are sent from our Helga May Head quarters at 33 Burrows Street, Tauranga, New Zealand.
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If you’d like help finding your nearest Helga May stockist, simply fill out the form on this page and we’ll get back to you with the details.
Our Helga May Outlet store — located at our warehouse and open Tuesday to Saturday (10am–3pm) — is run as a separate business. It offers last season’s styles and factory B’s.