Online Exchange or Returns Policy
We want you to be completely satisfied with your online purchase from HelgaMay.com. If for any reason you are not happy with your item, you may return it within 7 days of the delivery date for a refund or exchange.
Conditions for Returns:
Timeframe: Items must be returned within 7 days of the delivery date as confirmed by the tracking information.
Condition: Items must be returned in their original condition, unused, unworn, and with all original tags and packaging intact.
Proof of Purchase: You must provide proof of purchase, such as the original order confirmation email or packing slip.
Exceptions:
Final Sale Items: Items with “Final sale” mention within the description are not eligible for return or exchange.
Hygiene Products: For hygiene reasons, certain products such as earrings, underwear, and cosmetics are not eligible for return or exchange unless they are defective or damaged.
How to Initiate an Online Return:
Contact: Contact our customer service team within the 7-day return window to initiate the return process. You can reach us by filling out our contact page here.
Provide Details: Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Our customer service team will provide you with instructions on how to return the item(s).
Pack and Ship: Pack the item(s) securely in the original packaging if possible, include the RMA# clearly on the outside of the package, and ship them back to us using a trackable shipping method. You are responsible for the return shipping costs unless the item is defective or damaged.
Refunds and Exchanges:
(Please note the return shipping is not covered by Helga May.)
Refunds: Once we receive the returned item(s) and verify their condition, we will issue a full refund to your original payment method. Please allow 5 business days for the refund to be processed.
Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate this when contacting our customer service team. We will be happy to assist you with the exchange process, subject to availability. We will cover the cost of sending the new item to you if you are located in New Zealand. NOTE: If you are based in another country other than New Zealand. There is a $18 NZD courier fee for sending the replacement item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or a full refund, including any return shipping costs.
Please Note:
We recommend that you keep the tracking information for your return shipment until your refund or exchange has been processed.
We reserve the right to refuse any returns that do not meet the above conditions.
If you have any questions about our online return policy, please don’t hesitate to contact us. We are here to help!